Jim Tennant

PROFESSIONAL SUMMARY

IT Engineer with over seven years of hands-on experience managing enterprise infrastructure, network security, and SaaS platforms. Known for taking initiative with a proven track record in increasing system efficiency, automation, and reliability.

CORE COMPETENCIES

Infrastructure & Networking: Fortinet & Palo Alto Firewalls • Meraki Switches • VMware vSphere • HPE Nimble Storage • Active Directory • DNS/DHCP Management • IPSec and SSL VPNs

Cloud & Security: AWS (EC2, IAM) • Okta SSO/SCIM • Tenable Vulnerability Management • Certificate Management & Automation • Zero Trust Architecture (Tailscale)

Platform Management: Google Workspace • Microsoft 365/Azure • Atlassian Suite • GitHub Enterprise • RMM and MDM Solutions (Connectwise, NinjaRMM, Jumpcloud, Kandji)

Support & Operations: Multi-platform Desktop Support (Mac, Linux, Windows) • Asset Lifecycle Management • Government Workflow Compliance

PROFESSIONAL EXPERIENCE

IT Operations Engineer | Applied Intuition | May 2023 - Present

Served as sole IT point of contact for both the Ann Arbor, MI and Royal Oak, MI offices for over two years, managing all aspects of technology infrastructure, security, and end-user support for a team of fifty people. Owned and led IT migration when these offices were combined into a new permanent office in May, 2025.

Infrastructure & Network Management

  • Deployed and configured on-premises network infrastructure at Applied Intuition’s new Ann Arbor office (Palo Alto, Meraki)
  • Managed full-stack on-premises network infrastructure including virtualization cluster (Dell EMC/vSphere 7.0) hosting ~50 VMs, enterprise firewalls (Fortinet, Palo Alto), and local storage systems (HPE Nimble, Synology NAS, TrueNAS)
  • Administered hybrid cloud environment spanning on-prem servers and AWS services, managing both private and public DNS records across platforms
  • Worked with dev teams to manage and configure Jenkins CI/CD pipelines, improving processes that increased productivity

Security & Compliance

  • Managed physical security infrastructure including Verkada camera, badge, and alarm systems, and Avigilon Alta access control
  • Implemented Tenable Vulnerability Management at Ann Arbor location and assisted with multi-office deployment
  • Handled certificate lifecycle management for internal and external resources, automating where possible
  • Supported government workflows requiring proper handling of CUI data

SaaS & Identity Management

  • Administered enterprise SaaS portfolio including Okta, Google Workspace, Microsoft Azure, Microsoft 365, Atlassian Suite, Slack, and GitHub Enterprise
  • Assisted with company-wide Okta transition in 2023, implementing SSO (OIDC/SAML) and SCIM provisioning across multiple applications
  • Managed endpoint security through MDM platforms (Jumpcloud, Kandji)

Process Improvements

  • Assisted with replacement of legacy VPN infrastructure with Tailscale zero-trust network access, improving security posture and user experience
  • Stood up Jira Service Management with custom automation workflows, replacing ad-hoc Slack/Asana tracking system
  • Integrated DigiCert Keylocker for code signing certificates within CI/CD pipelines via API
  • Deployed What’s Up Gold for network monitoring and centralized log collection
  • Migrated Ann Arbor office phone system twice, first from Sangoma to Nextiva, and then to Google Voice to improve feature set and lower costs; implemented automation to streamline phone system processes

IT Operations

  • Owned complete procurement cycle for desktops, laptops, and infrastructure equipment
  • Owned relationships with vendors for both the local Ann Arbor office and company-wide, ensuring system continuity and reliability
  • Provided comprehensive desktop support across Mac, Linux, and Windows environments
  • Configured and maintained conference room systems (Neat Bar, Logitech)
  • Served as primary point of contact for building management and maintenance, ensuring project lifecycle was completed in a timely manner

CERTIFICATIONS

  • CompTIA Security+
  • CompTIA Network+
  • CompTIA A+